The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Research store business or leisure product range.
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Develop product knowledge by accessing relevant sources of information. Completed |
Evidence:
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Identify products according to relevant product information. Completed |
Evidence:
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Develop knowledge and application of manufacturer technical information. Completed |
Evidence:
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Demonstrate and show store products to customer according to store policy. Completed |
Evidence:
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Recommend business and leisure products.
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Identify customer requirements through questioning and active listening. Completed |
Evidence:
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Identify and evaluate store merchandise relevant to customer requirements. Completed |
Evidence:
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Convey technical features and benefits from manufacturer specifications to assist customers buying decisions. Completed |
Evidence:
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Demonstrate or explain product application to customers in a systematic manner as required to create a buying environment. Completed |
Evidence:
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Apply correct measuring, fitting and sizing procedures where relevant to the store product range. Completed |
Evidence:
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Advise on product warranties.
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Clearly explain comparisons between product and manufacturer warranties to customers. Completed |
Evidence:
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Access relevant sources of information and explain individual product warranty terms and conditions to customers. Completed |
Evidence:
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Provide customers with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties according to store policy and procedures. Completed |
Evidence:
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Negotiate price and payment options.
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Convey store recommended retail pricing for various brand options to customers according to store procedures and legislative requirements. Completed |
Evidence:
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Negotiate individual product prices according to store policy where necessary to achieve a sale. Completed |
Evidence:
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Convey store payment options to customers and negotiate customer preferred options according to store procedures. Completed |
Evidence:
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Advise on and arrange product warranty claims, service and repairs.
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Identify warranty, service and repairs process, and accurately describe to customers as required according to store procedures. Completed |
Evidence:
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Determine the nature of customer product warranty claims and service or repair requests through questioning and product observation. Completed |
Evidence:
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Identify price and timelines for warranty and basic service and repairs and quote to customer where applicable. Completed |
Evidence:
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Identify customer details and accurately transcribe to warranty and repair forms according to store procedures and legal requirements. Completed |
Evidence:
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Label items for repair and securely store according to store procedure. Completed |
Evidence:
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Notify customers without undue delay on completion of service and repairs. Completed |
Evidence:
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